Microsoft Small Business Specialists are trained and supported by Microsoft and work quickly, efficiently and accurately. They are able to recommend and supply the latest and most appropriate Microsoft technology for your business. They make the job look easy, because it is - for them.

Microsoft Small Business Specialists look after small businesses day in, day out. They understand the issues you face, and enjoy solving them. Our specialists are provided with a wealth of invaluable resources that are specific to small businesses like yours.

Microsoft Registered Partners are closely aligned with Microsoft to stay current with the latest Microsoft technology and serve customers more effectively.

Microsoft Registered Partners encompass a broad range of expertise and vendor affiliations and their real world perspective can help you prioritize and effectively deliver your technology solutions.

HP, the world’s largest technology company, simplifies the technology experience with a portfolio that spans printing, personal computing, software, services and IT infrastructure.

Business Partners meet requirements for authorization to resell or influence the sale of HP products, and receive training and benefits of an HP relationship. 

Symantec is a global leader in infrastructure software, enabling businesses and consumers to have confidence in a connected world.

The company helps customers protect their infrastructure, information and interactions by delivering software and services that address risks to security, availability, compliance and performance.

Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate.

Cisco Registered Partners have access to world-class Cisco products and service packages, technical support, productivity tools, online training, marketing resources and sales promotions.

ESET develops software solutions that deliver instant, comprehensive protection against evolving computer security threats. We pioneered and continue to lead the industry in proactive threat detection.

ESET NOD32® Antivirus, our flagship product, consistently achieves the highest accolades in all types of comparative testing and is the foundational product that builds out the ESET product line to include ESET Smart Security.

ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

Ratcliff’s directors are ITIL qualified and use these skills to deliver a constantly improving service.

The Chartered Institute for IT (formerly BCS)

The Chartered Institute for IT, is the leading professional body for IT, and have over 70,000 members worldwide. They are building a strong network of IT practitioners, all committed to their professional development and to developing the potential of the IT profession in today’s connected world.

Ratcliff understand the importance of professional development for our whole team. We also appreciate the need for a governing body to help establish a code of practice and standards for all IT support providers to adhere to.

DrayTek, established in 1997, is the world-leading supplier of state-of-the-art networking solutions, providing both remote access solutions and customized networking solutions to diverse local markets around the world. DrayTek Partners benefit from business resources and product support

The Institute of Directors is Europe's largest membership organisation for business leaders. They have been representing senior level professionals since our Royal Charter in 1906, earning the trusted reputation as the business network for leadership.

Ratcliff embrace the philosophy of personal, social and corporate growth and our relationship with The Institute of Directors helps us to achieve these aims.

ConnectWise PSA is the leading provider of Professional Service Automation (PSA) software for the IT services industry. ConnectWise PSA combines help desk, dispatching, service level management, project management and CRM.

Designed based on 27 years of experience as an IT solution provider and used by over 38,000 IT professionals, ConnectWise enables IT services companies to streamline their daily workflow and operate using proven best practices.

Connectwise supports Ratcliff’s service delivery goals of doing things right, first time and efficiently.