"It’s just taken care of; I can get on with growing the business. They understand the role of IT in my business, how to support it, get the best from it."
By becoming familiar with our clients’ working practices, we have helped to simplify daily tasks and reduce the need for task-orientated support calls by 80%
More About Our ClientsWe have improved uptime by 95% for many of our clients, which has helped increase their productivity
More About Our Clients"With my work and travel commitments, email is the lifeblood of what I need to do. Ratcliff give first class support that is responsive and dependable."
Gavin Barker Associates
"Having our own IT department would be unimaginable but that’s what we’ve got with Ratcliff - and at a fraction of the cost."
"The first time speaking to someone at IT support was actually useful."
Network Copier Engineer, Danwood Group PLC
"As a leading financial services company we expect zero interruptions to our work. Ratcliff deliver for us."
Partner
"Dealing with so many vendors used to be a headache. Now Ratcliff take care of all that."
Manager, Colemans Estates
"Ratcliff migrated our antiquated servers and some 40 workstations to the latest technology without even skipping a beat... it was seamless."
"Ratcliff’s dedication and meticulous attention to detail has given us tremendous peace of mind."
"Having Ratcliff on board is like having an in-house IT department – they feel like their part of our team."
"Ratcliff seem to get it – they know IT isn’t just about doing updates – it’s about helping us run and develop a business effectively."
Hand Over the Worry
Technology is the foundation for all businesses today and having IT that ‘just works’ requires TLC (Technology Loving Care). When you outsource to Ratcliff we will tailor make the right level of support for the peace of mind that comes with a 95% improvement on your current downtime.
All our contracts promise:
- Reliable, dependable, secure and robust systems and technology
- Flexible, fixed-priced contracts with service level agreements
- Simple, easy-to-access support, with a central point of contact
- An open, consultative working style that allows us to become an extension of your own team
Then, depending on the level of support you require, we tailor the contract to your business from the following services:
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Guaranteed response times |
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Unlimited telephone and remote support |
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Unlimited onsite support |
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Preventative server & workstation maintenance |
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24/7 "Smarter" monitoring |
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Loan equipment |
Ratcliff Consulting Ltd. 1st Floor Totteridge House, 1 Allum Way. London. N20 9QL
Registered in England and Wales no 07060479.
Registered office: 10 Western Road, Romford. Essex. RM1 3JT
Copyright © Ratcliff Consulting Ltd 2009-2012